Before Using the services provided by Sidra Medicine (“Sidra”) via the Sidra Medicine Mobile App (the “App”), please carefully review these Sidra Medicine Mobile App Terms of Use (the “Terms”) and other terms and conditions referenced herein and otherwise uploaded on the App (collectively the “Service Rules”).
All the Service Rules are an integral part of and have the same legal force as these Terms.
These Terms will apply when you (the “User”, “You” or “Your”) register and/or use the App. By downloading, installing, registering, accessing, or using the App in accordance to these Terms (the “Use” or “Using”), you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree, you should not use the App and must uninstall it from your device.
You acknowledge and warrant that you have reached the age of eighteen (18) and have the competence of concluding a legally binding contract. Sidra will not be responsible for any issues, damages, or liabilities arising from the use of the App by individuals not of sound mind, are under eighteen (18) and/or who do have legal capacity.
Sidra may update these Terms (including the Service Rules) from time to time. Updates will be posted on the App’s platform, with a “Last Update” shown. Continued use of the App after changes constitutes acceptance of the revised Terms. If you do not accept, you must stop using the App and delete your account.
For any enquiries or suggestions on these Terms, you may reach out to our customer service personnel via +974 4003 3333 (the “Contact”).
Sidra is an ultra-modern, digital academic medical center offering specialty care for women and children and encompass three essential missions: world-class patient care, medical education and research center.
The Use of the App is to be used by and for You. However, You can create an account for another person within Your account (the "Additional Account") in the capacity of acting on behalf of such person whether they are an adult for whom you are a legal guardian or a person who is below 18 years of age (a "Minor") for whom you are a legal guardian, as permitted by law.
Sidra hereby grants the User a limited, non-exclusive, non-transferable, right to access and Use the App pursuant to these Terms.
The App is to provide you with an automated platform for management and communication relating to the medical services You are/will/may be receiving from Sidra, including access to Your medical records, book and/or amend appointments, request for referrals, make payments and patient enquiries.
You shall not use the App for any unlawful purpose or in any way that could damage, disable or impair the App, including but not limited to endangering the safety of others, violating laws and regulations, infringing privacy or other legitimate rights and interests of others, any action that may promote discrimination or harassment or violates local customs and habits, public order, engaging in conduct that may be harmful to the security of the computer information network of the App, engaging in any other conduct that restricts or inhibits others from using the App or which may expose Sidra, its Users or any other third party to any liability or detriment of any type and/or posting any content that infringes the intellectual property of Sidra or any other third party (the “Prohibition/s”). You acknowledge and understand that if Sidra reasonably suspects or discovers the foregoing conduct prohibited, in addition to any other rights specified in these Terms and under applicable laws, Sidra reserves the right but is not obligated to take any or all of the following measures: (i) investigate whether any related action does not comply with the Terms or be out of scope of the Use of the App and determine in its sole discretion to request to stop such action depending on the circumstances; and/or (ii) suspend or terminate a User’s account.
If Sidra reasonably believes that the App is being used for a purpose not specified in these Terms, Sidra shall have the right to immediately disable Your account and/or suspend or permanently remove Your account, including any linked or associated accounts.
You are responsible for maintaining the confidentiality of Your account information, including biometric access, your username and password and for all activities that are conducted under Your account. Always log out of the App after use, especially on shared devices.
You acknowledge and warrant that when using the services provided by Sidra, you shall comply with applicable laws and shall not engage in any conduct that is illegal or Prohibited by the App.
If you detect a security problem with your account, please contact Sidra immediately on the Contact details provided herein. Sidra will investigate and address security issues promptly in compliance with applicable laws. In the interest of clarity, Sidra will not be responsible for any occurrence or expansion of any potential losses if you fail to report a security problem promptly.
While Using the App, You agree to provide accurate and complete information.
You are responsible for meeting the technical and functional requirements and using the electronic communication facilities that are necessary to be able to access and use the App.
Your Privacy is important to us. Our Privacy Policy linked HERE (the “Privacy Policy Page”) provides details on how we collect, use and protect your Personal Data when you Use the App.
The Privacy Policy is incorporated into these Terms and any changes will be made in the Privacy Policy so you can always be up to date with the processing of your Personal Data by Sidra.
Notwithstanding the above, Sidra reserves the right to disclose your Personal Data necessary to satisfy any law, regulation or governmental request (e.g. court orders or regulatory requests) and/or for the prevention of fraud.
You understand and acknowledge that all content on the App, including without limitation to content and information, domain names, text, icons, audio, tables, layouts, electronic documents, video, graphics, technologies, software, infrastructure and platform, trademark, logos, business images, know-how, slogans and all data and information that is generated during the development, operation and maintenance of the App and related services is the property of Sidra and is protected by intellectual property laws (including but not limited to patent rights, copyrights, trademark rights and trade secrets).
The User is not permitted to sell, rent out, transfer or copy the App or make it available to third parties in any way or for any purpose not expressly permitted in these Terms.
Sidra will be permitted to install technical provisions for the purpose of protecting the App. The User is not allowed to remove or circumvent such technical provisions.
Sidra may provide you with access to healthcare-related services or resources via the App. Some services may have separate terms and conditions, which will apply in addition to these Terms.
The App is an information management tool only. It is not a substitute for professional medical care. Always consult your healthcare provider regarding any health concerns.
The App may contain links to third-party websites or resources. Sidra is not responsible for the content, security, or practices of such third parties. Sidra urges you to review any terms governing such websites before browsing or using their services or products. Accessing these links is at your own risk. Sidra Medicine does not endorse third-party services or guarantee their accuracy.
You acknowledge and agree that the App is provided “as is” and “as available” without warranties of any kind.
While Sidra has and will make all reasonable efforts to keep the App updated and accurate, Sidra does not guarantee the accuracy, completeness of the content or uninterrupted, error-free, or virus-free operation of the App.
Sidra does not guarantee that the App or any part thereof will always be accessible and without any interruptions or failures. Failures in the App can occur for numerous reasons, including as a result of inappropriate use conducted by Users, failures in the Internet or phone connection or because of viruses and/or faults/defects.
To the maximum extent permitted by law, Sidra, including officers, directors, shareholders, employees, sub-contractors and/or agents (the “Involved Persons”) will not be liable for the suspension or termination of or impact on the services provided on the App due to: (i) changes in applicable laws, regulations and/or Sidra Policies and Procedures in a way that the continued performance of the services by the App would cause Sidra to be in breach of any applicable laws, regulations and/or Sidra Policies and Procedures; and/or (ii) circumstances that cannot be controlled, reasonably foreseen or avoided by Sidra.
SIDRA, INCLUDING THE INVOLVED PERSONS SHALL NOT BE LIABLE, INCLUDING ANY THIRD PARTY/PARTIES, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL DAMAGE, EXEMPLARY LOSSES, OR ANY OTHER LOSS AND/OR DAMAGE (INCLUDING LOSS OF PROFIT AND LOSS OF DATA), COSTS, EXPENSES AND PAYMENTS, EITHER IN TORT, CONTRACTUAL, OR IN ANY OTHER FORM OR THEORY OF LIABILITY, ARISING FROM, OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE THE APP OR FROM ANY FAILURE, ERROR, OR BREAKDOWN IN THE FUNCTION OR AVAILABILITY OF THE APP, OR FROM ANY FAULT, OR ERROR MADE BY THE INVOLVED PERSONS’ STAFF OR ANYONE ACTING ON THEIR BEHALF, OR FROM YOUR RELIANCE ON CONTENT AVAILABLE ON OR THROUGH THE APP, OR FROM ANY COMMUNICATION, INTERACTIONS, DEALINGS OR ENGAGEMENTS MADE OR ATTEMPTED THROUGH THE APP – WHETHER OR NOT THE INVOLVED PERSONS WERE OR SHOULD HAVE BEEN AWARE OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN ANY EVENT, YOUR SOLE REMEDY SHALL BE TO UNINSTALL AND CEASE ANY USE OF THE APP INCLUDING WITHOUT LIMITATION THE TRANSMISSION, DISTRIBUTION AND MAKING AVAILABLE THEREOF, BY OR ON BEHALF OF THE USER, PLATFORM PROVIDERS SUCH AS THE APPLE APP STORE OR THE GOOGLE PLAY STORE AND/OR IS FOR THE USER'S OWN RISK AND RESPONSIBILITY. SIDRA IS NOT LIABLE AND/OR RESPONSIBLE FOR THE CONTENT, THE APP, THE WEB APP AND/OR ANY USE MADE OF THE SERVICE BY USERS.
In the event of breach of these Terms, including using the App in a way that is beyond the permitted Use, Sidra shall have the right to claim for costs it may have incurred due to such breach and any other legal rights and remedies available in law.
Sidra will report any conduct that involved unauthorized access, data breaches, or other cybercrimes to the relevant authorities and affected individuals in compliance with the applicable laws. Users are also encouraged to report any suspicious activity or breaches to Sidra immediately.
To the maximum extent permitted by applicable law, You agree to indemnify and hold Sidra and the Involved Persons harmless from any and all claims, damages, or expenses (including but not limited to legal costs) arising from your misuse of the App or breach of these Terms.
You may close your account, including any Additional Account at any time by contacting Sidra Medicine at +974 4003 3333. After identity verification through security questions, Sidra will proceed to close your account.
Sidra may terminate or suspend your account at any time for misuse, breach of Terms, or by providing prior notice.
Except as otherwise provided in this document or applicable laws, the termination of your account will result in deletion of any information, including personal data that we collected from you or a third party for the purpose of the App. In the interest of clarity, any information, including your medical records and other personal information, that we received originally through other channels for other purposes, will remain in our records in accordance to the terms governing the processing of such information, including as specified in its related Privacy Notice. Information you shared with third parties may remain in their systems, and you are responsible for contacting them directly to exercise any of your rights in accordance to applicable law.
Sidra Medicine may send you notices through in-app notifications, push notifications, SMS, or the email address linked to your account.
These Terms are governed by the laws of the State of Qatar and any disputes will be settled in the State of Qatar and in accordance with Qatari laws.
If any provision of these Terms is declared to be unenforceable or illegal by any governmental or other authority, the rest of the Terms shall continue in full force and effect as though such provision has never been included in these Terms of Use.
Other than is expressly accepted, these Terms constitutes the entire agreement between the User and Sidra.
No failure or delay by Sidra to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.
You may not assign or transfer any these Terms’ rights or obligations hereunder, without Sidra's prior written consent. Any attempted assignment in violation of this provision shall be null and void and of no force or effect whatsoever. Sidra may assign its rights and obligations under these Terms and may engage subcontractors or agents in performing its duties and exercising its rights hereunder.
This Agreement shall be binding upon and shall inure to the benefit of User, Sidra, and their respective successors and permitted assignees.